Reference

Legal Terms That Protect Your Account

These terms set out how ek11 operates your account, handles your data, and what you can expect from us — and what we expect from you. Access to ek11 depends on local law and is available only where permitted in your region.

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ek11 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

Reach Us About Your Legal Query

Have a question about your rights, a data request, or a policy point? These are the direct channels to raise it with us. We aim to respond to formal legal and data queries within a reasonable timeframe.

Email Support Send your data access request or legal query to our support address. Include your registered account details so we can locate your records and respond accurately.
Live Chat Open the chat widget from your account dashboard to speak with our team directly. Available during standard Pakistan support hours for account and policy questions.
Account Help Centre Log in and visit the Help section to submit a formal request about your data, account history, or a specific clause in these terms. Responses go to your registered email.
DATA AND SECURITY

How We Handle Your Information

Your account security and data privacy are handled through concrete operational steps, not just policy language. Here is what we actually do to protect your information and how you can act on your rights.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. We do not store your JazzCash or Easypaisa PIN — payment confirmation happens inside your own wallet app.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Data Retention Transaction records linked to your account are kept for the period required under applicable financial regulations. You may request a copy of your stored data by contacting support with your account ID.
Who to Contact For any data correction, deletion request, or policy concern, contact our support team via live chat or email. We will confirm receipt and give you a timeline for resolution.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

We collect the details you provide during registration — name, contact information, and payment method details needed to verify your identity and process transactions via JazzCash, Easypaisa, or Raast.

Yes. Log in, go to the Help section, and submit a data access request with your account ID. We will compile your stored records and send them to your registered email address.

Contact support via live chat or email with a deletion request. We will process it in line with our retention obligations — some transaction records must be kept for regulatory reasons even after deletion.

We do not sell your data. We share only what is necessary with payment processors like JazzCash and Easypaisa to complete your transactions, and with verification services required by applicable regulations.

We publish the updated terms on this page and notify you via your registered contact. Continuing to use your account after the update date means you accept the revised version.

Access depends on local law and is available only where permitted in your region. It is your responsibility to check whether using the platform is lawful where you are located before opening an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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