Reference

What You Agree to When You Use ek11

These terms set out the rules that apply to your account — how it is opened, how deposits and withdrawals work through JazzCash, Easypaisa, and Raast, and what happens if something goes wrong. Read them before you start, so there are no surprises later.

Account eligibility depends on local lawJazzCash, Easypaisa, Raast coveredApplies to all games and bets placedWe may update terms with noticePakistan-accessible regions only
ek11 What You Agree to When You Use ek11
HOW WE HANDLE THIS

Account Security and Policy Practices at ek11

We hold account data only for as long as your account is active and for the period required under applicable record-keeping obligations. You can request a summary of what we hold by contacting support through live chat or email.

Data Retention

Account information is kept while your account is open and for any legally required period after closure. You can ask us what we hold and why at any time.

Account Security

Login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookie and Session Handling

We use session cookies to keep you logged in and to remember your wallet preference — JazzCash, Easypaisa, or Raast — across visits. No third-party ad tracking is run through these cookies.

Requesting Changes

To update registered details — wallet name, mobile number, or contact email — raise a request via live chat with a supporting document. Changes take effect after verification.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on ek11 to ask about a specific clause, account restriction, or payment dispute covered in these terms.

Email Support

Send a written query to our support address for anything that needs a documented response — account suspensions, term clarifications, or wallet verification issues.

Account Help Centre

Check the Help Centre for indexed answers on common terms questions: withdrawal holds, duplicate account rules, and JazzCash or Easypaisa transaction limits.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from accounts across Pakistan.

Yes. Every game on the platform — slots, live casino, crash games, and sports markets including Cricket Betflash — falls under these terms. No game category is exempt.

No. We notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Withdrawals will be held until the name matches. Submit a verification document through live chat or email support; the review is completed before any payout is released.

No. These terms permit one account per person. Duplicate accounts may be suspended and any associated balance frozen pending a review by our support team.

Contact support via live chat or email and ask for a data summary. We will respond with what we hold, why we hold it, and how long the retention period applies.

Access depends on local law and is available only in regions where it is permitted. It is your responsibility to confirm that use is lawful in your specific location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.