What We Collect and Why We Collect It
When you register, we collect your name, contact details, and the payment method you connect — whether that is JazzCash, Easypaisa or Raast. Each deposit and withdrawal creates a transaction record tied to your account wallet. We use this data to process your payments, verify your
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identity, and keep your account secure. We also log device type, browser, and session activity to detect unusual access patterns. We do not sell your personal data to third parties. We may share limited data with payment processors — for example, to confirm a Raast transfer
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or resolve a disputed Easypaisa transaction — but only what is necessary for that specific purpose. Data retention follows the period required by the applicable rules in your eligible region; once that period passes, we delete or anonymise your records. Access and use of ek11 depends
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on local law and is available only where local law permits. If you are accessing the platform from Pakistan, local data-handling norms apply alongside our standard policy. You can request a copy of your stored data or ask us to correct inaccuracies at any time by
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contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.